Samy Nashaat | Lead Convergence Engineer
M: +61455991951 | E: firstname.lastname@example.org | www.ccna.com.au CCNA on LinkedIn
"It's not a sprint, it's a marathon."
What features are you using with 1XAttendant? If it's just answering and transferring calls to other extensions, Avaya Workplace should be able to fit that use case well.
The biggest difference will be how you can see if people are online/busy/etc. 1XAtt used busy-lamp fields to determine of somebody was on the phone. Workplace uses the concept of "Presence" that is controlled by the user directly. Your administrator would need to setup all the folks that you would transfer calls to as "contacts" on your account and you would then see their presence. The nice thing with that mode is that as people walk away from their PC, if they are on the phone or they manually set themselves as "unavailable" you will see that in realtime. Generally you can either scroll through the list of people OR you can search by their name (no more looking at the BLF screen of a ton of green or red lights).
Where things get very different would be the IM/chatting capability. Most people don't use it, so that's not a huge impact for most folks. Other things like camp-on calling or barging in aren't available, but again, that's not too common these days.
Hi @Nick Kwiatkowski,
Thanks for your message on this Thread. Have a look at the attached picture and I'll point out a few features we get with the current One-X Attendant...
Avaya Workplace will allow you to login to a skill with an Agent ID (with a license). You will get the ability to go available/unavailable/busy/logout right from the client. You will also be able to watch ACD queue stats, as well from the client. All the major functions can be keyboard bound -- just like 1X Attendant.
The phonebook/busy display is different in the SIP world. Your users will need to get used to the difference, but it works and works well.
Being in SIP also gives you some additional advantages, including easier WFH capabilities, newer, supported clients and easier installs for users as well. It is worth taking a look at if you get a chance.
Look at Komutel. They have both a client-side application and a Web UI for the end users.
We went through the same scenario and didn't want to deploy Workplace Attnd.
Mike Mason Voice Network Group Manager | Sonic IT SONIC HEALTHCARE P +61 2 9855 6290 | M +61 418 233 935 | A 14 Giffnock Avenue Macquarie Park NSW 2113 | AUSTRALIA www.sonichealthcare.com
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Komutel allows logging into a skill/queue.
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