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CMS report for repeated callers who got abandoned using call record table

  • 1.  CMS report for repeated callers who got abandoned using call record table

    Posted 07-11-2022 09:57 AM
    Hello

    Please anyone can guide me how to get CMS report for repeated callers who got abandoned using call record table.

    Regards,
    KJ

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    karthik j
    Mr
    Simba Infrastructure Limited
    lagos
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  • 2.  RE: CMS report for repeated callers who got abandoned using call record table

    Posted 07-22-2022 11:21 AM
    Hi KJ - you can search for records where disposition = 3, this equates to an abandoned call. Here's a link that will explain all the values in the table. https://documentation.avaya.com/bundle/AvayaCMSSupervisorReports_r192/page/CallRecordsReportDescription.html

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    Ryan Mercer
    Sr Manager Global Unified Communications
    Tesla Motors
    Palo Alto
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    Original Message