I understand. See the link to the Avaya document I posted. It shows which database table contains the CMS dictionary information. It can be manipulated directly with a database query using the ODBC interface.
Original Message:
Sent: 3/27/2023 8:26:00 AM
From: Takshil Shah
Subject: RE: Avaya CMS Dictionary changes via automated script
What I am looking for is not skill change but automating adding/changing agents IDs in CMS Disctionary. Curently we can do that using CMS supervisor but we want to see if there is a way to automate this. And also same for adding/ removing agents from Agent group.
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Takshil Shah
Contact Center Infrastructure Consultant-Team Lead
Manulife Financial - GIS
Toronto
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Original Message:
Sent: 03-26-2023 10:51 AM
From: Tom Lynn
Subject: Avaya CMS Dictionary changes via automated script
https://support.avaya.com/ext/index?page=content&id=SOLN129814 shows the cms table holding the CMS dictionary data.
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Tom Lynn
Forum Moderator
Original Message:
Sent: 03-24-2023 03:09 PM
From: Tom Lynn
Subject: Avaya CMS Dictionary changes via automated script
This seems like two different problems to me. CMS Dictionary items are managed by CMS, so this may be a matter of manipulating the CMS database using an ODBC driver. There is documentation detailing the schema https://download.avaya.com/css/public/documents/101015206
CMS is acting as a Front End to Communication Manager when you make Skill Assignments. I'd think you could use either the AES SMS SOAP interface to make an agent skill change or attempt to automate the OSSI terminal.
Others may be able to chime in on whether the System Manager User API has coverage for call center agent skills.
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Tom Lynn
Forum Moderator
Original Message:
Sent: 03-24-2023 06:27 AM
From: Sandy Legros
Subject: Avaya CMS Dictionary changes via automated script
I would also be interested in the response to your question.
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Sandy Legros
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SE Health & Elizz
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E: sandylegros@sehc.com
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Original Message:
Sent: 3/23/2023 10:44:00 AM
From: Takshil Shah
Subject: Avaya CMS Dictionary changes via automated script
Hello Community
Has anyone ever worked on automating tasks like adding and removing agents into Dictionary/ Agent Groups in Avaya CMS? Also similar setup for changing Dictionary/ Login Identification to change Agent info.
Thanks
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Takshil Shah
Contact Center Infrastructure Consultant-Team Lead
Manulife Financial - GIS
Toronto
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