In days of old, Avaya and other manufacturers have said they don't support products like Acronis or Avamar to be used for server backups. Now that many/most customer Avaya servers are virtualized, no backup software needs to be run on the server itself (provided it's not an SQL server), and I haven't looked into whether or not Avaya "officially" supports the use of such tools now. But from experience, even on a physical server an Acronis backup has saved my butt and got a server back online quickly, rather than loading backed-up data files to a rebuilt machine, as per Avaya's official guidance.
So to my question: Do any of you run backup software like Acronis or Avamar for your virtualized Avaya servers like CM/SM/Messaging/SBC, etc? Do you see any functional reason why it wouldn't work or be harmful in some way?
Thanks as always!