Contact Centers, CRM Customer Engagement

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  • 1.  ACSS 7492X Certification

    Posted 06-22-2023 10:14 AM

    Has anyone found a reliable study guide for the course.  Please share your experiences.  Thanks

    Contact Center Solutions
    Cincinnati OH

  • 2.  RE: ACSS 7492X Certification

    Posted 06-23-2023 06:00 PM
    Edited by Jeffrey Lusby 06-23-2023 06:01 PM

    Hi Mark,

    I used the CC Elite documents along with the BA document you see in the screenshot to study for it several years ago, I was lucky enough to have the certification auto-renewed last year, so I have not taken it recently. Even though BSR is from a past era of CC's, make sure you understand all aspects of it.

    Hope that helps.

    Jeffrey Lusby
    Principal Engineer
    NWN Carousel
    Exeter RI