We are pleased to welcome you to the International Avaya Users Group (IAUG)! This new organization now represents all Avaya users, with combined membership from the previous Avaya and heritage Nortel User Groups: IAUG Member Information Current members of these organizations will have their membership automatically transferred to IAUG for the duration of their current member term. Together, IAUG members form the strongest Avaya customer voice ever.              IAUG’s primary goals are to:               Advocate on behalf of the needs and interests of Avaya customers; Provide a direct channel of feedback from customers to Avaya leadership; Serve as a conduit of product and company information from Avaya to its customers; Provide training, industry news, networking opportunities, and other value-adds to Avaya customers; Create valuable networks among Avaya customers; and Facilitate a positive, productive relationship between Avaya and its customers                  Podcast with IAUG President Hear IAUG President Paula Brown-Hackett discuss the goals, mission, and offerings of IAUG in an interview with the Voice Report's Telecom Junkies podcast. The Best of the Old, Plus Some New Offerings With IAUG, you’ll recognize many of the valuable offerings that you received through the previous user groups, and you’ll find some distinctly new ones as well. For instance, you’ll still have the opportunity to connect with fellow communications technology professionals near you, as well as by product. You’ll also see that these communities have been organized to help you get the most out of them, whether through a new region or a new product category. A Great Start to a Great Organization The success of this year’s annual Avaya users conference, The Art of Evolution/Global Connect 2010, was a highly encouraging indicator of what Avaya customers can expect from IAUG. The organization has certainly started on a high note in terms of our relationships with members and with Avaya. As we lead the transition of this organization from startup to fully operational over the next several months, we have every intention to capitalize and build on that momentum. We also invite you to provide your input, get involved, and consider a leadership role within IAUG. If you have any questions about IAUG’s offering or your membership, please do not hesitate to contact us at info@iaug.org. Sincerely, Renee Seay            Brad Tompkins                 Frank Castro