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  • 1.  Looping in Vectors

    Posted 03-28-2022 02:50 PM
    Edited by Daniel Fabrizio 03-28-2022 03:03 PM
    Is it possible to loop specific sections of a vector (for a designated number of loops)?

    In the scenario I'm working with (below), I am trying to program the vector to repeat steps 16-24 once, then proceed to step 25 if no option is selected after the second iteration (second time the caller hears the options in the announcement in step 16).

    Or, as a more general example: If (caller does not input digits), repeat menu once. If (caller does not input digits after repeating menu one time), then (go to step X).

    Thank you,

    ------------------------------
    Daniel Fabrizio
    Telecom Analyst
    Maimonides Medical Center
    Brooklyn NY
    ------------------------------


  • 2.  RE: Looping in Vectors

    Posted 03-29-2022 03:41 AM
    Hi Daniel,
    If you have the variables in Vectors feature enabled on your system, you could use a variable to "count" the times the caller loops through the "collect 1 digits" section.

    eg:-

    Create a "Local" variable entry:-

    Var   Description                      Type      Scope      Length      Start      Assignment     VAC
    P      Call Loop Count              collect     L             1               1

    The below will reset the variable to zero.

    04 # Reset variable P value to zero
    05 set P = none ADD none

    Then you input the below steps to "count" or increment the variable P (or whatever variable you use), depending on how many times you wish to loop.

    08 # Check variable P value and route to next options after 1 loop
    09 goto step XX if P = 1
    10 # Set variable P to count loop passes
    11 set P = P ADD 1
    12 goto step XX if unconditionally

    The "goto step XX if P = 1" will then jump to where you want it to go, after one loop.
    The "goto step XX if unconditionally" will send the caller back to the collect 1 digits step (below "05 set P = none ADD none")

    ** The above steps are for illustration only so you would need to input these lines in the appropriate steps within your current Vector **

    Hope this helps.


    ------------------------------
    John Holmes
    Senior Network Engineer - Voice
    Yorkshire Water
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    Original Message


  • 3.  RE: Looping in Vectors

    Posted 03-29-2022 01:05 PM
    Thank you, John! This is very helpful.

    ------------------------------
    Daniel Fabrizio
    Telecom Analyst
    Maimonides Medical Center
    Brooklyn NY
    ------------------------------

    Original Message