System and Network Management

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  • 1.  Equinox Workplace

    Posted 01-12-2021 09:36 AM
    Good morning,

    We recently implemented Avaya (Equinox) Workplace client and are having issues getting DNS entries with Verizon in the proper syntax so we can utilize auto-configuration.

    txt record and pointer records we submitted to Verizon are below

    OUR SUBMISSION TO VERIZON

    PTR RECORD

    PTR FQDN:_avaya-ep-config._tcp.maimonidesmed.org

    Host name: prod._avaya-ep-config._tcp.maimonidesmed.org

    SRV RECORD

    Descriptive Name: prod._avaya-ep-config._tcp.maimonidesmed.org

    Service: prod

    protocol: _avaya-ep-config

    Server Name: aads.maimonidesmed.org

    TTL: 300 sec

    Priority = 1

    Weight = 100

    Port = 443

     

    TXT record:

    Record Name: Prod

    txtvers=1

    proto=https

    path=/acs/resources/configurations

     

    Verizon replied with this below:

    A PTR record points an IP to a host name, not a host name to another host name.

     We also cannot add the last record, DNS does not deal with web protocols and URLs.

     Again, please confirm with your vendor who is asking for these records that the terminology is correct..."DNS SD entry" and "aads dns sd.txt" do not mean anything to us, unfortunately.

    Avaya has indicated the carrier may not be RFC 6763 compliant. We continue to work on this, but reaching out to see if anyone has implemented the auto configuration for equinox/workplace for clients and if you can share any input relating to DNS entry.

    Thank you for any input. Kathleen DeSantis 718-283-7899 Maimonides Medical Center

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    Kathleen DeSantis
    Telecommunications Manager
    Maimonides Medical Center
    Brooklyn NY
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