Thanks Tom! I'll do what you recommended and post with more specific
questions once I begin to have a better grasp of the system.!
On Fri, Jul 15, 2016 at 1:28 AM, Varga, Tamas (Tamas) <
iaug-sys-net@lists.iaug.org> wrote:
> Hi Joseph,
>
>
>
> ACCCM aka ACM just to confuse everybody J is a quite complex product.
>
>
>
> You can download the documentation from support.avaya.com based on your
> version number (you can check it on the GUI just move your mouse to the top
> left corner where you see the Avaya Control Manager logo)
>
>
>
> Also there are several recorded video sessions on YouTube – please search
> for Avaya mentor channel
https://www.youtube.com/user/AvayaMentor/videos>
>
>
> I hope it helps if not please let me know and I will try to assist.
>
>
>
> Regards,
>
> Tom
>
>
>
> [image: Avaya_Engage_POW_Horizontal_RedBlack_RGB]
>
> *Tamas Varga*| APS and APCS Delivery | Technical Delivery Manager |
>
> |H-1062|Budapest|1-3 Váci út|B tower|5th floor
> Voice +36 123 88 373|Mobile +36 30 529 9361|
varga@avaya.com>
>
>
> *From:* Joseph Her [
mailto:iaug-sys-net@lists.iaug.org]> *Sent:* Thursday, July 14, 2016 11:59 PM
> *To:*
iaug-sys-net@lists.iaug.org> *Subject:* [IAUG Forums] - ACCCM Config and Administration Help
>
>
>
> Greetings,
>
> So... I just joined a company and was given a project. The project was to
> "finish" configuring the parameters to the ACCCM and learn to administer it.
>
> Does anyone have any advice on where I should start? What threads and
> documentation to read? It appears that the ACCCM was configured and
> installed by a vendor and then I'm supposed to go in and input our system
> parameters (DID ranges, extensions, agents, etc.) but since I have no
> working knowledge of the ACCCM, I don't know where to start. Pretty much,
> I'm stuck between a rock and a hard place.
>
> The original team members who were supposed to get this running kind of
> stopped in the middle of the project. It's been two years out and they kind
> of forgot everything. So, I'm left with nothing.
>
> I read a thread that linked:
www.Avayacontrolmanager.com but that link
> doesn't work anymore., if there's a new one, I would love to have it.
>
> So, any information and helpt that can point me towards grasping the ACCCM
> enviornment, how it works, and how to get it going would help.
>
> I have these Documentations:
>
> "Using Avaya Control Manager"
> "ACCCM Installation"
> "Configuring ACCCM"
> "Using ACM_71"
>
> But when reading these documents some of the tabs are not present in the
> user interface. IE: I don't see the "CFG" tab. Or when I click on "Users"
> I don't see a any of the tabs that should pop up below it.
>
> Thanks!
>
>
> -----End Original Message-----
>
> -----End Original Message-----
>
--
Joseph N. Her