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CDR on basis of Called Numbers (DID Reports)

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  • 1.  CDR on basis of Called Numbers (DID Reports)

    Posted 09-28-2020 09:45 AM
    No replies, thread closed.
    Hello folks,

    I need to provide CDR reports for a Hotline number (basically a DID) which internally rings 20 phones simultaneously by Coverage answer group.
    I am able to get consolidated reports when I select each extension individually but business owners need report specifically for the calls recieved on Hot line number.

    Hot line number is getting terminated on an ISDN PRI, from there its mapped to a virtual ext which has a coverage path pointing to Coverage answer group.

    I tried to pull the report based on virtual ext but its not generating because CM is not sending any data for virutal ext.
    Its sending data for the ext which is answering the call in the Cov answer group.

    Please suggest.

    CM 7.1
    CDR software = Imperium software (Devconnect partner)
    ISDN Trunk

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    Arslan Ali
    UC Consultant
    Vodafone
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