Blocking CPN only blocks the name, not the extension. I am not aware of way to block the extension. Maybe someone else will know.
All I can think to do is program a new extension, for sake of argument, 1239.
* add sta 1239
* Type: 6408D+
* Port: X
That is all you need. Just execute this. You can then assign this new extension as a bridged appearance to any of the Radiology phones. When they need to calls the other departments, 1239 will show up.
you can forward 1239 directly to voice mail where a greeting will state to call the main Radiology extension if they have a question.
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[Bill] [Wilhelm]
[Unified Communications Engineer]
[John Carroll University]
[University Hts.] [Ohio]
[none]
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Original Message:
Sent: 02-25-2021 02:11 PM
From: Kathleen DeSantis
Subject: Block Caller ID on Internal Extension to Extension Calls
We have an ACD group in Radiology that frequently calls other internal departments. When the agent makes a call the extension on the phone is showing to the other people and now people are calling the extensions directly, bypassing the queue. The supervisor asked us to block CPN on internal calls. We changed the per station CPN to N and R but the extension still shows on internal calls. Is there any way to block this?
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Kathleen DeSantis
Telecommunications Manager
Maimonides Medical Center
Brooklyn NY
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