Hi,
Recently we have seen a spike in incoming call volume to a non ACD environment and lots of customer complaints that calls are not getting answered.
In current setup, all incoming calls are answered by operator (not attendant as we dont have any attendant solution) but I think that is no more an effective way to continue with.
We are thinking of creating a standard attendant environment to handle the situation effectively.
Please suggest me how to start on this solution, as I have no experiences on attendant systems. What benifits / features can I get from it.
Onex attendant and Equinox attendant are some solutions but I have no information on them.
What do I need to start building a basic attendant system.
Please provide your suggestions.
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Arslan Ali
UC Consultant
Vodafone
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