Hello Colleagues,
I have been given a request from our CTO. He would like to get some comparisons of how our Telecom team stands up to other organizations. We are in healthcare but I am looking for assistance from any industry. I have found lots of customer service metrics, but none specifically targeted to Telecom departments.
Does anyone have a list of metrics and/or benchmarks that you use for your team that you are willing to share?
Would anyone have or know of a good place to get "World Class" comparisons or benchmarks?
As always I look forward to seeing you responses.
Kind Regards,
Richard
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Richard Browne
Sr. Telecommunications Engineer
Adventist HealthCare
820 West Diamond Avenue, Suite 600
Gaithersburg, MD 20878
Office #: 1-240-826-6465 / 1-240-637-4045
Email:
RBrowne@AdventistHealthCare.com------------------------------