Unified Communications

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  • 1.  Questions About Moving To UC

    Posted 11-10-2021 03:44 PM
    I apologize if this is in the wrong spot.
    Please let me know if it is.

    New to the forum.
    At this company & in my position for 3.8 years.
    Used Avaya for 3.8 years.

    19 locations, each with their own IP Office (local licenses, no server edition) & POTS line(s).
    1 location with an IP Office (local license) & a PRI.

    130-ish phones/extensions across all locations.

    We're in the middle of a project to decide to move to a cloud based UCaaS or upgrade our current v500 systems from v9 to v11 server edition.

    My questions are related to the UC side of Avaya.
    All UCaaS providers make it sound like their system (and setup) is the best.
    I get it, but in the past few days, I've learned that Avaya has a lot of the same schtuff available with the on-prem version. I think.

    However, the reseller we have used for years is not doing a very good job of explaining any of this to me. (Don't bother suggesting somebody else, we're locked in because of a family tie.)

    That's why I'm here.

    Q's:
    What is the actual Avaya on-prem UC called?
    Is there an actual softphone? If so, how does the E911 portion work?
    Is there an actual Outlook piece above & beyond sending an email with a .wav file to the user's Inbox? Like some sort of "presence" for scheduling, click-to-call, busy, etc?
    Is there an eFaxing option and does it work decently?
    Can this be tied in with our on-prem AD?

    On a semi-related note, does anyone have any idea if & when the 9620 phones will no longer actually work with the IP Office?
    People on our side are terrified we will need to buy new phones shortly after we upgrade.

    Our big hang-up with moving to a cloud based UCaaS is local survivability with the lack of reliable (and fast) internet at our locations.

    Thank you & have a great day,
    Jeff

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    Jeff Anderson
    SysAdmin
    Prairie du Chien WI
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  • 2.  RE: Questions About Moving To UC

    Posted 11-16-2021 11:03 AM
    Edited by Ruslan Makrushin 11-18-2021 06:15 AM
    Hi Jeff,
    Thanks for the interesting questions.
    Let me clarify and answer them.
    What is the actual Avaya on-prem UC called?
    As far as I understand Avaya OneCloud UCaaS is meant.
    On a semi-related note, does anyone have any idea if & when the 9620 phones will no longer actually work with the IP Office?
    According to Avaya Product Compatibility Matrix:
    9600 Series IP Deskphones - 96x0 H323 Release: 3.2  and 
    9600 Series IP Deskphones - 96x0 SIP Release: 2.6
    are compatible with IP Office™ Platform Release 11.1.1
    Our big hang-up with moving to a cloud based UCaaS is local survivability with the lack of reliable (and fast) internet at our locations.
    Poor internet connection at locations is a problem you will need to address of course.
    A few questions.
    Do you have 9620, 9620C, 9620L or smth ? 
    Are you going to use 9620 phones with H.323 FW or SIP FW ?
    As far as I understand, the issue of phone compatibility with IPO Rel. 11 is primary at this stage.
    Looking forward to hearing from you.

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    Ruslan Makrushin
    Forum Moderator
    Senior System Administrator
    Rostelecom Digital Technologies
    Moscow
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    Original Message