I have a customer service group that wants to be able to call forward their DA numbers on the fly to go to their hunt group when the agent is out of the office. Since it isn't a physical phone number you can't use traditional call forwarding codes. Has anyone been able to accomplish this and could share how they did it? I have tried different vector ideas but none were simple to implement nor could the manager do it without my intervention. Any help or suggestions would be appreciated!
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Teenya Hoover Gantt
Corporate Telecommunications Manager
[RHF]
Hickory NC
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