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Shutting Down OneX (Agent OR Communicator) forcing unregistration of the hard phone (H.323)

  • 1.  Shutting Down OneX (Agent OR Communicator) forcing unregistration of the hard phone (H.323)

    Posted 05-30-2023 07:52 AM

    f that phone then log it back in.

    This is the same scenario with OneX Agent or OneX Communicator, when in Shard-Control mode. We hit denial event 2018 P FURQ-Mtc: H323/Vphone Forced Unregistration Request. Maintenance has unregistered an H.323 or Vphone station. UID

    We are running OneX Communicator 6.2 and OneX Agent 2.5.60315.0
    IP phone is 9650: 3.28

    We just upgraded to CM 10.

    Any thoughts? This happens over VPN as well as in-house.



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    Beth Seymour
    Manager, Voice Network Services
    AmeriHealth Caritas
    Newtown Square PA
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