General IAUG Discussion Forum

Hi,

We are facing following issues in installing new J179 SIP phones,:

• Randomly phones not downloading SIP firmware from Utility Server. Current SIP FW is 4.0.7 & 4.0.8. Target FW is 4.1.x. We get image download failed on few phones. While it works on few. No fix pattern.
• When phone reboots & download FW we dont see it contacting with 46xx Settings file, the phone simply comes to login prompt, when username and password is provided its logging in successfully and the dial plan is downloaded in phone (which indicates it downloading PPM messages) but the settings provided by 46xxfile are not available on phone (ex : Screen saver, language settings etc)
• In settings file SIP proxy list is configured with TLS settings but phone is online with TCP settings. Not sure from where its getting these values?

System Details are :

Aura 10.1.3 platform, J179 SIP phones in WiFi mode.

Reach ability to Utility Server is tested successfully & I have tried to download latest 46xx settings file for J179 but no luck

Are there any specific parameters needed by SIP phone to download 46xx Settings file, which I am missing, please let me know your inputs on this issue.