This article provides instructions on how Administrators can configure calls of users and groups to be automatically recorded.
Only incoming calls from Call Queues, Shared Lines, Paging Only, and Limited extensions can be automatically recorded.
1. Log in to the Avaya Cloud Office account.
2. Go to Admin Portal > Phone System > Auto-Receptionist > General Settings > Call Recording.
3. Enable Automatic Call Recording.
4. Click Yes on the confirmation window.
5. Below Extensions to Record, click Edit.
6. Click the tab (Users, Call Queues, Shared Lines, Paging Only, or Limited) to configure.
7. Select calls to record - Inbound, Outbound, or both.
8. Click the other tabs that need to be configured, then select the calls to record. When configuring the setting for users, you also need to enable Automatic Call Recording on the Call Queue/s they are part of to ensure that all incoming calls from the Call Queue/s are automatically recorded for the users.
9. Click Save when done.
10. Click Save.