Contact Centers, CRM Customer Engagement

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  • 1.  CMS passwd -f not prompting for new password

    Posted 04-27-2023 02:05 PM

    Hello everyone,

    I am trying to reset my user's pasws2words with a one-time password and force them to set a new password I do not know when logging into CMS Supervisor. I have always used passwd -f <login> for this but my users are not getting or able ot change this one time password and have to continue to use it to login.

    AM I doing something wrong or has this changed in more recent CMS versions?

    Thanks for your help/advice! :-)



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    Joseph Russo
    Unified Communications Engineer III
    Teva Pharmaceuticals
    Weston FL
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  • 2.  RE: CMS passwd -f not prompting for new password

    Posted 04-27-2023 03:08 PM

    Try using chage -d 0 <login> after you set the temp password. This sets the password age to 0 and should force them to change the password. This works for use with the current CMS 19 version.



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    Mike Frei
    Telecom Engineer
    Verizon
    Salt Lake City UT
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  • 3.  RE: CMS passwd -f not prompting for new password

    Posted 04-27-2023 04:57 PM

    Thank you Mike! That seems to do the trick. The first time I tried it, it didn't take my new password when it pormpted me. But I think I may have not typed the same password twice (fat fingered it) and that confused the system and told me it was wrong password and I could not get in at all until I did another reset passwd -f <userid> and your suggested chage -d 0 <userid> and everything worked perfectly after I made sure I entered the same password word twice :-)

    Thanks again Mike!!



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    Joseph Russo
    Unified Communications Engineer III
    Teva Pharmaceuticals
    Weston FL
    ------------------------------