Hi James,
I just wanted to share some experience with SMGR system logs.
Perhaps this is of interest to members.
I looked through the system logs on the SMGR to understand the reason for
- the slowdown of the server,
- the unavailability of the WEB interface,
- the failure of the synchronization of the SMGR - AD.
Collecting logs (collectLogs -db), folder swlibrary.
Some needed messages, secure log and UserShell.log also can be found in /var/log/.
We usually collect such logs to send to Avaya as part of solving cases.
But often deal with the logs in parallel with the Avaya engineer and Tier-4.
The below error reported at the LDAP request and caused the AD job fail:
Dec 20 11:23:19 SMGR-01.company.org DSE[DSE]: +05:00 2021 721 1 com.avaya.mgmt.dse |
0 com.avaya.coreservice.um.domain.dse.ldap.LDAPSearchImpl Unable to get LDAPContext>
- javax.naming.
NameNotFoundException: [LDAP: error code 32 - 0000208D:
NameErr: DSID-03100241, problem 2001 (NO_OBJECT), data 0
Having problems on SMGR we use the command to check status of jboss:
service jboss status
Sometimes I found that jboss crashed.
The logs below tell us the reason - because of out of memory.
This is not a joke, you can have 100 000 users.
Dec 25 17:09:21 SMGR-01 kernel: +05:00 2021 945 1 com.avaya.mgmt | 0
Out of memory:Kill process 10561 (java) score 499 or sacrifice child
So service jboss restart command needed.
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Ruslan Makrushin
Forum Moderator
Senior System Administrator
Rostelecom Digital Technologies
Moscow
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Original Message:
Sent: 07-07-2022 04:27 PM
From: James Davis
Subject: Avaya System Manager and it's Syslogs
Hello -
So I am exploring some logging options on various Avaya systems... started with Avaya CM, and it's pretty straight forward and has a lot of info it can spit out of a Syslog, and we will totally find this helpful (Especially trying to track down who changed what 6 months ago).
So I moved to the System Manager, and I am finding that it's not as verbose and/or easy to setup, and I was wondering if anyone else has setup Syslogging on SMGR, and if so, what are you using it for? I also noticed Avaya documents are really lax on Syslogging, and very basic on the SMGR, not much to go on there.
Just trying to get a better understanding of what SMGR uses Syslog for, and if it will be any benefit to us.
Thanks,
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James Davis
Voice and Data Lead Engineer
University of Nebraska Medical Center
Omaha NE
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