Contact Centers, CRM Customer Engagement

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  • 1.  Avaya Aura Contact Center - CCS CCT API SDK

    Posted 25 days ago

    Avaya is refusing to update product SDK which has 47 security vulnerabilities.

    I recommend to move away from Avaya contact center solutions.

    jackson-databind vulnerabilities

    CVE-2017-17485
    CVE-2018-11307
    CVE-2018-14719
    CVE-2018-7489
    CVE-2019-14379
    CVE-2019-16942
    CVE-2019-17267
    CVE-2020-9547
    CVE-2020-9548
    CVE-2018-12022
    CVE-2018-5968
    CVE-2019-12086
    CVE-2020-10650
    CVE-2020-24616
    CVE-2020-35490
    CVE-2020-35491
    CVE-2020-35728
    CVE-2020-36184
    CVE-2020-36185
    CVE-2020-36186
    CVE-2020-36187
    CVE-2020-36518
    CVE-2022-42003
    CVE-2022-42004



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    Gregory Knott
    Investec
    Sandown
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  • 2.  RE: Avaya Aura Contact Center - CCS CCT API SDK

    Posted 21 days ago

    Greatly appreciate you taking advantage of the IAUG forums.

    I'm Martin Walker, product manager for Avaya Aura Contact Center.

    I've discussed with Engineering and Avaya is reviewing the issue.

    @ Gregory Knott, we will be in contact with you directly.

    And following normal procedures, we'll publish updates via Product Support Notice process in due course.



    ------------------------------
    Martin Walker Avaya
    Product Manager
    Avaya
    Galway
    ------------------------------

    Original Message