Has anyone run across this issue: Some of our Agents using the Avaya One-X Agent application (version: 2.5.13) are experiencing issues with zip tones. For some, the Ziptone on inbound calls have stopped, others have intermittent issues. We have looked at the Dell sound Drivers, Plantronics firmware, power settings, audio settings and everything looks good. In the PCAP files we can hear the Ziptone reaching the computer, yet it fails to play. Microsoft, Avaya, and Dell have looked at this with us and no consistent resolution has been identified. Has anyone experienced and/or solved an issue like this?
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Kevin Ross
Senior Voice Communications Engineer
Magellanhealth.com
Phoenix AZ
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