I was looking for a way to extract files with agent group members and login IDs as configured in CMS without using ODBC. I developed two acsauto script files, which are attached if you are interested. (I had to rename them as 'txt' because the site won't permit acsauto file attachments. Just rename them back to 'acsauto'..)
1. ExportData-Agent_Group_Members.acsauto consists of two scripts chained together.
The first extracts a list of the names of agent groups defined in CMS into a file named Agent_Groups.txt.
The second reads the name of each agent group in Agent_Groups.txt and extracts a list of the agent Names and Login IDs comprising the agent group and writes the results in a text file for each agent group's name.
2. Export_agent_logins.acsauto extracts a list of agent names and login IDs into a tab delimited text file named agent_logins.txt.
3. To use these files on your system, open each one using Notepad.
• Change the IP address the one for your CMS: 'SERVERNAME=xx.xx.xxx.xx
• Change dpath1 to a path on the PC running this acsauto file
'**********
dpath1 = "C:\mmc\cms1\agent_groups\"
file1= dpath1 & "agent_logins.txt"
'***********
• In ExportData-Agent_Group_Members.acsauto:
• If you have more than 99 agent groups, change 100 to a number greater than your number of agent groups.
dim grps(100) 'as array
John O'Brien
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John O'Brien
Staten Island NY
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