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  • 1.  ACD default login

    Posted 07-19-2023 03:30 PM

    There is a setting in System Feature Parameters page 11 that allows you to set the default mode when an ACD agent logs in. By default it is set to Aux which puts a user into Aux Works as soon as they log in. I have tried to change this to Auto so that the agent is ready to receive calls as soon as they log in. When I make the change it appears to take but when I go back in to the settings it is back to Aux again. Does anyone have any ideas as to why this is happening?



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    David Stoddard
    Telecommunications Manager
    University of Mississippi
    University MS
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  • 2.  RE: ACD default login

    Posted 07-20-2023 07:24 AM

    Hi David,

    Not sure if this article will help but spotted it and it looks like it might have some additional details.

    Agent work modes (avaya.com)



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    Tim Eddinger
    Enterprise Network Manager
    Seneca Foods Corp.
    Fairport, NY
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    Original Message