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A Swampfox 2024 Survey conducted with the International Avaya Users Group (IAUG) showed that more than 75% of organizations want modern capabilities—like AI natural language interactions and streamlined operations—without overhauling their Avaya Blue (Nortel) or Avaya Red (Call Center Elite) platforms. In this webinar, you’ll learn how “innovating in place” delivers these next-level features while preserving existing infrastructure, minimizing disruption, and managing costs.
We’ll discuss the real-world case study of a leading hospital system, operating 30,000 stations and 2,000 agent seats across Avaya Blue, Avaya Red, and a cloud CCaaS solution, that needed to modernize patient experiences, manage costs, and consolidate operations. Swampfox was able to unify these disparate Avaya platforms, optimize multilingual call routing, and leveraged entitlements and licensing for Avaya Experience Portals (AEP) to reduce operational complexity and expenses.
Whether you’re in Customer Experience, Telecom/IT, contact center operations, or run a line of business, this webinar will show you how to future-proof your contact center with minimal cost and maximum impact.
You’ll gain insights into rolling out advanced features—like predictive intent and AI—faster and more affordably and discover how centralized management and proactive monitoring keep systems running smoothly.
Register now to learn how you can innovate without disruption and maximize the value of your Avaya investments.