Join us for an exciting United Kingdom Chapter Meeting at the High Commission of New Zealand in London, sponsored by Virsae! Take part in educational presentations given by Virsae, CX Company and Avaya while enjoying magnificent views of the city from our venue on the 17th floor. Feel free to register as an IAUG member or non-member, email firstname.lastname@example.org for assistance! Customers and partners are welcome to attend, you won't want to miss it!
10:00 - 10:20 Coffee & croissants, networking
10:20 - 10:30 Welcome, New Zealand Trade & Enterprise- Nick Swallow, Trade commissioner
10:30 - 10:45 IAUG Customer Resources and Updates, Alan Bennett, Sabrina Knoke
10:45 – 11:30 “Avaya in the Digital Transformation landscape” Gregg Widdowson, Avaya
11:30 – 12:00 “Using the analytics of Avaya’s Big Data with best practices to remediate, optimize, and correctly plan a UC roadmap” Virsae, Ian McCarthy
12:00 - 12:30 Lunch
12:30 – 1:00 User Group Introductions and Project Discussion
1:00 – 1:30 “Digital self-service and chat-bots” CX Company, Simon Foot
1:30 – 2:00 Closing discussion, wrap up, surveys
Highlighting Our Presenters:
Simon Foot, Director UK&I, CX Company:
An established customer management Director with over 20 years experience of Customer Management working with some of the world most recognizable and influential brands
Recognized industry commentator and influencer. (Top 50 most influential people in the industry).
Simon is driving the Chatbot market in the UK as Director for the CX Company who undertake 4 million Chatbot interactions a day globally.
Simon combines his love for improving customer engagement with family, golf and football, all of which involves far too much shouting these days!
Ian McCarthy, Senior Director of Business Development, Virsae
Ian is a highly experienced professional, having spent over 20 years providing impactful customer support service solutions across a wide range of verticals. Ian’s experience comes through his active engagement in high profile service delivery, account management, business development and director level roles within the BPO and IT sectors.
Ian engages with our Partners in the UK and Europe, to help them build further value into their services propositions through the use of Virsae’s portfolio and depth of expertise.
Greg Widdowson, Customer Experience Solution Sales Leader, Avaya
Gregg Widdowson is the Customer Experience Solution Sales Leader for Europe specialising in the area of Digital Customer Engagement strategy and solutions. In this role Gregg is responsible for providing insight into key customer service trends and digital transformation for Avaya’s strategic customers and business partners. Gregg has over 25 years of experience in the IT and Telecoms industry and has held a number of positions within Avaya including UK Enterprise Sales Engineering Manager, Contact Centre Consulting Systems Engineer and EMEA Contact Centre Practice Leader for Avaya Professional Services.
He holds a Bachelor of Science (Honours) from the University of Bristol.