New Mexico Chapter Meeting: 7.23.19

When:  Jul 23, 2019 from 11:00 AM to 3:00 PM (MT)
Associated with  New Mexico - Albuquerque

Join us at the next New Mexico chapter meeting in Albuquerque, sponsored by Altura! Get the latest updates from your local leadership team & hear presentations on UC Service Management and Customer Service. Lunch will be provided & attendees are encouraged to stick around for local brews! Customers and partners are welcome, you won't want to miss it. 

Note: Please register before July 11, 2019 for the most accurate food, beverage, and headcount! You may still register after this date, but this will help the venue coordinate meeting details. 


11:00 am - 11:30 am: Check-in and round table introductions

11:30 am - 11:45 am: IAUG presentation and chapter updates - meet new leaders!

11:45 am - 12:30 pm: Avaya updates presented by Carlos Alvarez, including: 

  • Avaya's Enterprise service solution: Avaya provides the features and functionality enterprises require in order to provide a safe work environment and limit liability in an emergency.  Avaya’s robust Emergency Location Management solutions provide location discovery technology and on-site notification to the enterprise.
  • Avaya Notification Solution: Proactive notifications empower people to communicate during a crisis, such as threatening incidents on campus. The solutions deliver fast and efficient messaging for emergency communications.
12:30 pm - 1:00 pm: Lunch break 

1:00 pm - 2:30 pm: Altura Presentations - Tom Pickford

  • Presentation 1: Best Practice UC Service Management: Unlocking best value and performance from your Avaya estate

  • Presentation 2: Enterprise-wide Customer Service: Leveraging trends to increase organizational efficiency

2:30 pm - 3:00 pm: Wrap-up, prizes, surveys, stay for brews!


Rio Bravo Brewing Company
1912 2nd Street
Albuquerque, NM 87102