New York City Chapter Meeting: 9.10.19

When:  Sep 10, 2019 from 8:00 AM to 1:00 PM (ET)
Associated with  New York - New York City

Join us for the next Metro New York chapter meeting, sponsored by Avaya, on Tuesday, September 10!  Avaya is hosting us at their new Customer Experience Center (CEC) at 1 Penn Plaza, 16th floor, in New York! We’re getting a sneak peek into their new innovation showcase ahead of official launch in October! Take a quick look here.

Agenda:
Contact Centers of today and beyond, including artificial intelligence, mobility and more!

8:15 am – 9:00 am: Breakfast and Networking

9:00 am – 9:10 am: Opening Remarks by NYMAUG Board

9:10 am – 9:25 am: Avaya Update, New Licensing and Subscription Programs
Mike Piacentini,  VP, Northeast Sales, Avaya

9:25 am – 10:25 am: The Cognitive Contact Center
David Chavez, VP of Architecture and Innovation, awarded with 88 US patents

10:25 am – 11:20 am:Customer Journey, Demonstrations and CEC Tour

Carolyn Laffan Miller, Sr. Manager and Sr. Executive Briefer, NY Customer Experience Center

11:20 am – 11:35 am:  Break for Working Lunch and Survey Distribution 

11:35 am – 12:45 pm:  Optimizing Your Contact Center

Mary Ponto, 30 year experienced trainer and veteran Avaya ENGAGE speaker

12:45 pm – 1:00 pm: Closing Remarks, Giveaways, Surveys and Networking


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Location

Avaya Customer Experience Center
1 Pennsylvania Plaza
16th Floor
New York City, NY 10119