Join us for the next Metro New York chapter meeting, sponsored by Avaya, on Tuesday, September 10! Avaya is hosting us at their new Customer Experience Center (CEC) at 1 Penn Plaza, 16th floor, in New York! We’re getting a sneak peek into their new innovation showcase ahead of official launch in October! Take a quick look here.
Contact Centers of today and beyond, including artificial intelligence, mobility and more!
8:15 am – 9:00 am: Breakfast and Networking
9:00 am – 9:10 am: Opening Remarks by NYMAUG Board
9:10 am – 9:25 am: Avaya Update, New Licensing and Subscription Programs
Mike Piacentini, VP, Northeast Sales, Avaya
9:25 am – 10:25 am: The Cognitive Contact Center
David Chavez, VP of Architecture and Innovation, awarded with 88 US patents
10:25 am – 11:20 am:Customer Journey, Demonstrations and CEC Tour
Carolyn Laffan Miller, Sr. Manager and Sr. Executive Briefer, NY Customer Experience Center
11:20 am – 11:35 am: Break for Working Lunch and Survey Distribution
11:35 am – 12:45 pm: Optimizing Your Contact Center
Mary Ponto, 30 year experienced trainer and veteran Avaya ENGAGE speaker
12:45 pm – 1:00 pm: Closing Remarks, Giveaways, Surveys and Networking