Join us for the next New York City chapter meeting, sponsored by Avaya! We are pleased to introduce special guest speakers David Chavez and Mary Ponto. David is the VP of Architecture and Innovation at Avaya and holds many US patent awards. He will take us on a journey of Contact Centers of today and beyond, including artificial intelligence, mobility and more. Mary is a 30 year veteran trainer and is always a crowd favorite at Avaya ENGAGE. She will take us deep into Call Center Elite programming and teach us how to improve and optimize our Call Center services. Come spend the day learning from these engaging presenters and networking with industry professionals. Members and nonmembers are welcome to register, and partners are encouraged to bring their customers. We can't wait to see you there!
Topic and Speakers:
Contact Centers of today and beyond, including artificial intelligence, mobility and more.
- David Chavez, VP of Architecture and Innovation, recognized by 88 US patent awards
- Mary Ponto, 30 year experienced trainer and veteran Avaya ENGAGE speaker
8:15 am – 9:00 am: Breakfast and Networking
9:00 am – 9:10 am: Opening remarks by NYMAUG Board
9:10 am – 9:20 am: Avaya update
9:20 am – 10:45 am: Presentation by David Chavez
10:45 am – 11:00 am: Break and survey distribution
11:00 am – 12:10 pm: Presentation by Mary Ponto
12:10 pm – 12:15 pm: Closing remarks & giveaways
12:15 pm – 1:00 pm: Lunch and networking