You may want to hit up Mary Pronto from MyAvayaTraining.com. She's a regular presenter at the annual IAUG conferences and trains on ACD/Vector stuff on a regular basis.
You may also want to check out your business partner -- most of the larger ones have in-house training groups that can also help you out as well.
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Nick Kwiatkowski
Director of Design and Engineering
Michigan State University
East Lansing MI
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Original Message:
Sent: 03-08-2022 04:06 PM
From: Kathleen DeSantis
Subject: Training - Call Center Elite
We're looking for instructor led training courses for Call Center Elite. We found implemented Call Center Elite, but specifically looking for vector steps, VDNs etc. Finding it difficult to get training and welcome suggestions.
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Kathleen DeSantis
Telecommunications Manager
Maimonides Medical Center
Brooklyn NY
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