General IAUG Discussion Forum

 View Only
  • 1.  Music on Hold Length

    Posted 06-22-2020 03:26 PM

    We are in the process of moving to 8.2.  Does anyone know the maximum length for the music on hold file?

    Thanks



    ------------------------------
    Rachel Norton
    Comp System Engineer
    Lawrence Berkeley National Laboratory
    Berkeley CA
    ------------------------------


  • 2.  RE: Music on Hold Length

    Posted 06-25-2020 02:56 PM
    Edited by Tom Lynn 07-20-2020 12:37 PM
    I'd think you can find that in the CM Capacities table, but in general you're limited by the space in your announcement card, or the size of the .wav file you can load into your Aura Media Server.  Streaming sources via Aura Media server won't have a time limit.


    ------------------------------
    Tom Lynn
    Forum Moderator
    Principal Engineer
    Nordstrom, Inc.
    Seattle
    ------------------------------



  • 3.  RE: Music on Hold Length

    Posted 07-16-2020 10:13 AM
    If you are using the Avaya Media Server, there is "no" limit.  We have a MOH loop at my org that is 3 hours in length.  If you are serving files off a VAL or Media Server, you will be more limited by the available space on those devices.

    ------------------------------
    Nick Kwiatkowski
    Director of Design and Engineering
    Michigan State University
    East Lansing MI
    ------------------------------