Hello –
So I just uncovered something new to me and my University/Non-Profit, and I was wondering if anyone on this forum has implemented the new Streaming Audio service for Music on Hold?
I see where you can use a Avaya Aura Media Server, and tie it to either a streaming service OR I would imagine an in-house streaming system, to have the ability to stream music on hold.
This has been a huge ask of our Public Relations department, as they would like to control the image they present to the customers. We have always told them they could have some limited control, but basically we had one standard music on hold source we used. What we would like to end up doing is allow the PR Team the ability to manage the Stream (Both Music AND messages) and we are hoping that someone else might have already done this and wouldn't mind sharing their setup.
If this feature is new to you as well, here is some good documents Avaya has on it:
https://downloads.avaya.com/css/P8/documents/101013885
Thank you in advance
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James Davis
Voice and Data Senior Engineer
University of Nebraska Medical Center
Omaha NE
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