Hi May,
If you're still using ASA, you can schedule a report to run hourly and it can be saved to a file. The options for saving the file include placing the date in the filename and having the data appended to the existing file. Any way you look at this, some manipulation is required to get the data into a usable report. If you have programmers at your disposal, they can automate the reporting for you.
System Manager can also save CM reports locally or to a file server using Secure FTP or SCP.
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Tom Lynn
Principal Engineer
Nordstrom, Inc.
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Original Message:
Sent: 01-17-2019 02:45 PM
From: May Lindler
Subject: Attendants using Listed Directory Reporting
Hello,
I am being asked for call volume reports for our attendants. I have tried the "list measurements attendant group" command and it only show peak hours. I am looking to find a report for full call usage for our attendants. We have a listed directory number setup attendants. We are on CM 6.3 and do have CMS... if any of that helps.
Thank you ahead of time,
May Lindler
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May Lindler
IT Service Specialist III
University of South Carolina
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