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  • 1.  Phone Directory - Best Practises

    Posted 08-04-2020 01:02 PM
    Dear Members,

    I would like to know a general feedback / best practices which you are following in your enterprise / organization for providing phone directory services to end users.

    We are on Centralized Avaya Aura Enterprise platform with multiple locations consisting of 5K users and want to leverage from your experiences to provide simple and user friendly method to our users for accessing corporate phone directory from 96xx series H323 IP phones.

    Thanks in advance for sharing the details.

    Arslan Ali
    UC Consultant

  • 2.  RE: Phone Directory - Best Practises

    Posted 08-13-2020 10:58 AM
    We follow a process that requires employees to opt in with their contact number which gets fed to active directory and made available in Outlook.  Soft clients from Avaya provide LDAP(s) access to directories, enabling dial by name.  We also have a web portal that allows search.

    Tom Lynn
    Forum Moderator
    Principal Engineer
    Nordstrom, Inc.

  • 3.  RE: Phone Directory - Best Practises

    Posted 08-13-2020 11:19 AM
    ​We had a web developer that set up something so you could use to search/dial from our 96xx phones. The 46xxsetting file points to a URL and some type of web application that I believe connected to AD. This is from our settings file:

    SET SUBSCRIBELIST http://<web app name>/apps/phone/subscribe.aspx
    SET AMADMIN http://<phone firmware server ip>
    SET WMLHOME http://<web app name>/apps/phone/default.aspx

    Hope that helps. Sorry the details are a little thin.


    James Rawland
    Telecom Engineer