Unified Communications

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  • 1.  Agent Dashboards - Working from Home

    Posted 10-15-2021 07:25 AM
    Hello,
    With staff working from home, what are your agents using to view queue & agent stats ?  CMS Supervisor seems to be an overkill and licenses can be costly.  Looking for some sort of dashboard.  Any suggestions ?
    Thank you.


  • 2.  RE: Agent Dashboards - Working from Home

    Posted 10-15-2021 07:53 AM
    We use Geomant's Inova Datalink. It's a small footprint dashboard that gives configurable information to the Agents.

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    Ted Hargiss
    Manager
    Landstar
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  • 3.  RE: Agent Dashboards - Working from Home

    Posted 10-15-2021 08:17 AM
    We use NFocus by NetLert.  You would need to create a login for each agent, but all they need to do is pull up a webpage.  In fact, you can send them a link right to the report that auto-refreshes the stats.  Super easy, and convenient for our agents/supervisors.

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    Nick Kwiatkowski
    Director of Design and Engineering
    Michigan State University
    East Lansing MI
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  • 4.  RE: Agent Dashboards - Working from Home

    Posted 10-18-2021 07:01 AM
    Thank you Nick.

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    Sandy Legros
    Sr. Telecom Specialist
    SE Health
    Markham ON
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