We use NFocus by NetLert. You would need to create a login for each agent, but all they need to do is pull up a webpage. In fact, you can send them a link right to the report that auto-refreshes the stats. Super easy, and convenient for our agents/supervisors.
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Nick Kwiatkowski
Director of Design and Engineering
Michigan State University
East Lansing MI
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Original Message:
Sent: 10-15-2021 07:24 AM
From: Sandy Legros, Sr. Specialist
Subject: Agent Dashboards - Working from Home
Hello,
With staff working from home, what are your agents using to view queue & agent stats ? CMS Supervisor seems to be an overkill and licenses can be costly. Looking for some sort of dashboard. Any suggestions ?
Thank you.
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Sandy Legros, Sr. Specialist
SE Health
Markham ON
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