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For those still using Fax as a contact channel, what 3rd party platform are you using?

  • 1.  For those still using Fax as a contact channel, what 3rd party platform are you using?

    Posted 03-08-2019 12:05 PM
    Good afternoon!

    We use Fax as contact channel with our AACC/AML configuration, routing contact to FX_ skillsets by pulling faxes from an e-mailbox.  Fax also remains a viable channel for the rest of our enterprise. 

    Our leadership is asking us to evaluate current industry options for a 3rd-party fax provider.  This platform would be used for the enterprise, as well as our Contact Center.  These evaluation would let us know if we should stay the course with our current provider, or move to something else.

    For those of you who use Fax as a contact channel today, what fax providers do you use?

    Looking forward to seeing what others are doing.  Thanks in advance for the feedback.



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    Kevin Schmaltz
    IT Unified Communications Engineer
    Ace Hardware Corporation
    630-990-8689
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  • 2.  RE: For those still using Fax as a contact channel, what 3rd party platform are you using?

    Posted 03-22-2019 04:55 PM
    At Michigan State University we are in the process of switching to the Xmedius Fax Server.  We have this in place for all of our fax users on AACC and we have been migrating additional fax users to it as we can.  Once setup it has been easy to administer and add new users on.  It has provided us several options to present to end users for both inbound and outbound faxing abilities.

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    Chris Grewe
    Planner/Inspector/Analyst
    Michigan State University
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    Original Message