Travis, not sure if you found your answer at this point but we currently use Avaya Agent for Desktop which is a SIP based agent software and have found it very useful. if you need more information let me know.
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Chris Grewe
Planner/Inspector/Analyst
Michigan State University
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Original Message:
Sent: 09-20-2018 02:00 PM
From: Travis Hill
Subject: SIP call center softphone
We have a need for a call center (agent) softphone that doesn't require VPN. This would allow users to work from home and load the softphone app on their personal PC and register to SBCE. This should be easily handled through a SIP softphone with remote worker, right? From what I can find Avaya has EOS'ed One-x Agent and remoted it from their website. Their recommendation is the "consider Oceana." Is there no alternative for a CC Elite customer? Are we forced to buy laptops and use VPN and One-x Agent H.323?
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Travis Hill
Telephony Engineer
Scansource
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