Contact Centers, CRM Customer Engagement

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  • 1.  OSSI command to turn ON mwi

    Posted 04-01-2019 09:22 AM
    Hey Gang, I was wondering if it's possible to turn ON the message waiting indicator on a phone using OSSI. I'm building an app that will renumber their existing station, and if their mwi is on, I want to turn it on their new station as well. Is this possible?

    Thanks!

    Dave Morrison


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    David Morrison
    Senior Telecom Engineer
    Quicken Loans
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  • 2.  RE: OSSI command to turn ON mwi

    Posted 04-01-2019 09:26 AM
    Unfortunately, not.  MWI is tracked by the device that turned it on (so, even if you did turn it on by OSSI, nothing but OSSI can turn it off).  If you renumber the station in most voicemails, they should have a way to resync the MWI status.  What voicemail solution do you have?

    -Nick

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    Nick Kwiatkowski
    Director of Design and Engineering
    Michigan State University
    15174322528
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