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One-X Agent logs in logged-out agents when PC loses then regains network connection

  • 1.  One-X Agent logs in logged-out agents when PC loses then regains network connection

    Posted 11-10-2020 04:13 PM

    Hi all, I've noticed a thing that happens, and it's a real problem for my enterprise. It seems to be by design, so I'm hoping you can figure out where I can toggle this off.

    Avaya One-X Agent, H.323. Agent logs out, but leaves Station connected and application running. Agent state is Logged Out. Later, the device on which One-X Agent is running loses network connectivity. A dialog pops that says "Connection Restoring: Please wait while system recovers..." Upon network reconnection, One-X Agent logs the agent back in, and into an Aux state.

    For us, this is bad. We don't want an agent ever logged in unelss the agent him or herself manually does it. Does anyone know where I can turn this "feature" off?

    Thanks!



  • 2.  RE: One-X Agent logs in logged-out agents when PC loses then regains network connection

    Posted 11-10-2020 05:03 PM

    FYI, I got this answered in the Team Collaboration forum and other places. Thanks!


    In the system settings for each user, under the Agent tab, deselect "Automatically sign into the ACD server".


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