Contact Centers, CRM Customer Engagement

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  • 1.  AAfD (Avaya Agent for Desktop) Causing MS TEAMS Calls to Disconnect

    Posted 05-30-2020 07:45 PM
    We are just installing and performing testing with the AAfD client and every time that I launch, close, log in/out of the AAfD client if I have an active MS TEAMS call in process the TEAMS call is disconnected.

    Has anyone run into this and know what the solution/resolution is?

    Thanks very much!

    Tim

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    Timothy Moore
    Voice Systems Architect
    Deluxe Corporation
    Shoreview MN
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  • 2.  RE: AAfD (Avaya Agent for Desktop) Causing MS TEAMS Calls to Disconnect

    Posted 05-31-2020 12:08 AM
     Are you using a headset with some form of soft phone integration software?  Platronics and Jabra software both provide soft phone integration APIs.  Possibly aafd is detecting the headset is "off hook", assuming it's for an auto answer agent and signaling the headset API to hang up.

    Sam Osheroff
    UW-IT Telecom Engineer
    University of Washington
    sosherof@uw.edu
    206.221.6362



    Original Message


  • 3.  RE: AAfD (Avaya Agent for Desktop) Causing MS TEAMS Calls to Disconnect

    Posted 01-12-2023 03:28 PM
    Did you ever find the fix for this?

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    Ken Kumpula
    Avaya Consultant
    ME
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    Original Message