Gord,
This has been a very interesting and revealing thread to follow. Our
primary use case for these phones is to address areas of our retail and
office spaces that are under-served by data cabling by using the wireless
module. Allowing the users to change their "stuff" may be useful for our
office spaces, but in the retail space we expect the button layout of the
phone to adhere to a standard layout. I need to be able to enforce that
layout, so please reply with some information addressing this topic.
This is very important to me. If I can't enforce the button layout, I'm
trading one set of problems for another by adopting this phone to provide
coverage where data cabling doesn't exist.
I agree with Nick that our users expect our admins to configure their
phones for them, for the most part. They want to sell stuff, not learn how
to use a phone.
On Fri, Jul 27, 2018 at 10:49 AM, John Montoya <
iaug-teud@lists.iaug.org>
wrote:
> Gord,
>
>
>
> Thank you for the great explanation. I think the major problem so far has
> been the release of this new telephone without documentation (not until the
> recent 3.0 firmware did user-docs come out) - and even these new docs fail
> to mention the concept in the first paragraph that you wrote below.
>
> This should be the title page on the website, the documents, everywhere.
>
> The new "*user-focused*" J-series phones...
>
> This will be a user culture change and a support culture change too. But
> at least we have a direction now.
>
>
>
> Thank you for your help,
>
> john-
>
>
> In Reply to Gord Webster:
>
> The J169/J179 with SIP software is designed to be user-focused instead of
> admin-focused. In admin-focused (which is still used if those phone are
> using H.323 software), the system administrator configures a phone with a
> number of call appearances and feature buttons and they have a fixed
> appearance on the screen of the phone for ALL users. In user-focused, the
> administrator still does the basic configuration but the END USER
> reconfigures the phone to display what works best for them.
>
> Have a look at the attached file. The default configuration of my J179 at
> work has three call appearances plus EC500 and DND and all five of those
> appear on the main screen. I very rarely use more than one call appearance
> and never use EC500/DND so I have four buttons taking up space on my
> primary screen that I rarely if ever use.
>
> What is important to ME is to have a quick access to the calendar app,
> quick access to a log-off button, and some quick-dial keys including seeing
> the presence of some of my contacts. So what I have done is reconfigured my
> J179 with that layout. When I change the layout, it automatically
> propogates to any other J169/J179 which is also logged in. If I use Guest
> Login to take over somebody else's J169/J179, then THAT phone temporarily
> reconfigures to my personal layout.
>
> Gord Webster - Product Manager IP Deskphones - Avaya
>
>
> -----End Original Message-----
>