Join This Council
Meeting Cadence: 4th Thursday of each month at 12:00pm CT
The Contact Center Council is organized around Avaya’s contact center solutions and services. It is structured to deliver educational content monthly and serves as advocates for the Avaya community at large. The Council assists Avaya in identifying new products and features beneficial to our members, as well as assisting members who experience issues while working with Avaya, Avaya products, or an Avaya business partner. Any IAUG member, with a contact center solution – whether it’s 30 agents or 30,000 agents – can benefit from joining the council. We are a true community that comes together to learn from and support each other. Whether you are a seasoned Avaya professional of just starting out, the Council has something for everyone.
Council members will attend monthly meetings (1 hour a month). Each month different topics are covered; from product demos, updates, and roadmaps, to troubleshooting and experience sharing. The councils are a place where you can gather with other industry professionals and interact directly with Avaya. We share ideas, answer questions, and gain insight that can be brought back to your organization.