Boston Chapter Meeting: 12.1.21

When:  Dec 1, 2021 from 11:00 AM to 12:00 PM (ET)
Please join the Boston Chapter of IAUG for a virtual Chapter Meeting sponsored by eGain!


11-11:15: IAUG welcome and presentation

11:15-12:00: Presentation from eGain

Join us December 1st to hear how the eGain customer engagement platform automates digital-first, omnichannel experiences for global brands.  Powered by knowledge, AI and analytics, our top-rated cloud software enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools.  When it comes to contact centers and customer service organizations, knowledge management is a critical—and often missing—technology piece.  Done right, knowledge management can elevate the experiences of multiple stakeholders and  it can transform—not just improve—contact center metrics such as Net Promoter Score, First-Contact Resolution, and Agent Time to Competency.

12:00: Closing/giveaways