11-11:15: IAUG welcome and presentation
11:15-12:00: Presentation from eGain
Join us December 1st to hear how the eGain customer engagement platform automates digital-first, omnichannel experiences for global brands. Powered by knowledge, AI and analytics, our top-rated cloud software enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools. When it comes to contact centers and customer service organizations, knowledge management is a critical—and often missing—technology piece. Done right, knowledge management can elevate the experiences of multiple stakeholders and it can transform—not just improve—contact center metrics such as Net Promoter Score, First-Contact Resolution, and Agent Time to Competency.
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