CCT Solutions: Enabling Bots, Biometrics and Omni-Channel with Avaya CC Elite

When:  Dec 16, 2020 from 11:00 AM to 12:00 PM (CT)
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Organizations today are constantly challenged to increase agent productivity, customer satisfaction and security. Join this IAUG webinar, presented by CCT Solutions, to learn how bots and biometrics can be incorporated into CRM integrated, multi-modal, customer interaction workflows to address these challenges. These workflows include both inbound and outbound customer interactions using multiple interaction channels along with contextual transfers to ensure customers never have to repeat information. During this session, CCT Solutions will also provide details around ContactPro 6.0, which will be available in first quarter 2021.

Speakers: Duke Bond - Director of Sales, Americas, CCT Solutions
                 Stephan Danz - Sr Systems Engineer, CCT Solutions
                 Stefan Schneider - Manager, Software Development, CCT Solutions

Two attendees who complete the survey at the end of the live webinar will be randomly selected to receive a $100 Amazon gift card.