Please attend the Fall Washington DC IAUG Chapter Meeting scheduled for Thursday, September 22nd, 2022, hosted by Avaya. This meeting will be in-person at the Avaya Fair Oaks Executive Briefing Center and virtual via Avaya Spaces. We are excited to have presentations from two Avaya Partners, eGain and Kurmi, in addition to Avaya CEO Alan Masarek. Customers who attend in-person will be entered to win a complimentary ENGAGE 2023 registration!
We are excited to have presentations from Avaya Partners, eGain and Kurmi, in addition to Avaya updates from Avaya's CEO.
Spaces Link: https://spaces.zang.io/spaces/5e8372441f5d848529f3b477
Agenda:
11:00 – 11:10: Welcome and IAUG Updates
11:10 - 11:45: Avaya Today - Avaya CEO Alan Masarek
11:45 - 11:50: Break
11:50 – 12:45: eGain | Luan Nguyen, Channel Director; Public Sector
Bryan Dawson, Sales Director; Public Sector
Doug Wann, Sales Director; Federal
Wyatt Gilman, Account Executive; Federal
12:45 - 1:15: Lunch
1:15 – 2:10: Kurmi UC Provisioning Tool | Eric Olsen, VP Sales,
Antoine Perrier , Director, Technical Accounts
2:10 – 2:20: Closing and Giveaways
eGain Presentation Details:
eGain is a cloud-based software company headquartered in Sunnyvale, California. eGain provides
applications for customer service, knowledge management, and analytics, that businesses use to
serve and sell to their customers. The company is listed on NASDAQ as EGAN.
eGain is a pure SaaS and FedRAMP authorized platform. The eGain software suite is comprised of
three Hubs of applications: Conversation Hub, Knowledge Hub and Analytics Hub. The Conversation
Hub includes interaction channels for connecting with customers-live chat, co-browse, email, SMS,
secure email, social, and popular messaging apps.
The Knowledge Hub consists of knowledge management software that is used on self-help websites
by customers and by contact center agents/store/field personnel to help customers when they
contact for help. The Knowledge Hub also includes the conversational virtual assistant/chatbot
software. eGain's knowledge platform includes patented AI case-based reasoning capability. The Analytics Hub has applications that provide reports on agent productivity, knowledge base use,
interaction channel use and customer journeys. Artificial Intelligence and Machine Learning technologies are used to automate, learn, and predict customer engagement.
You'll learn:
Who eGain is and how we assist B2C interactions
How we increase NPS 25% on average while decreasing AHT and cost to serve
How it works and how we integrate with existing telephony, CRM and CMS systems.
Kurmi Presentation Details:
KURMI - SMARTER UC MANAGEMENT AND PROVISIONING AUTOMATION
Kurmi provides a single-pane-of-glass for fast provisioning of users and agents across Avaya Aura platforms,
eliminating human error and saving enormous amounts of time, as well as improving your end-user satisfaction. Avoid navigating Control Manager, System Manager, Communication Manager... simply to onboard a user
In a 30 min demonstration, learn how global enterprises have saved as much as 80% on costs by automating user and agent onboarding and offboarding from one single intuitive platform.
You will see how to:
-Benefit from advanced automation for zero-touch workflows with connectivity to any AD and many popular ticketing systems
-Create, modify or delete users/agents in seconds
-Delegate securely with Role-Based Access Control and SSO (single sign-on)
-Manage your dial plan in real-time and assign DIDs in seconds
-Empower your end-users to offload tasks to your IT help desk with our self-service portal