IAUG: Google DialogFlow CX and the Avaya Cloud

When:  Jan 27, 2021 from 11:00 AM to 12:00 PM (CT)
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Nick Kwiatkowski will be showing how to use Google DialogFlow CX, which is a new AI and Machine Learning based IVR created by Google to provide customers with a great experience.  Learn how to integrate the service with the Avaya Cloud CPaSS and your on-premise system to deliver an IVR experience you haven’t been able to achieve before.

Key Takeaways:
• What is Google DialogFlow CX
• What is Machine Learning, Artificial Intelligence and IVRs
• How to build links between the systems to allow voice and web-chat traffic to work

Speaker: Nick Kwiatkowski - Manager, Unified Communications Team, Michigan State University