Join us, in person, for the next New York City Chapter meeting, sponsored by Avaya! Avaya is hosting us at their Executive Briefing Center at 1 Penn Plaza, 16th floor, in New York! Come spend the day learning from engaging presenters and networking with industry professionals. Members and non-members are welcome to register, and partners are encouraged to bring their customers. We can't wait to see you in person again!
Agenda:
8:15 am – 9:00 am: Breakfast and Networking
9:00 am – 9:10 am: Opening Remarks by NYC IAUG
9:10 am – 9:25 am: Avaya Update
9:25 am – 10:30 am: Avaya Remote Worker and Contact Center Agent solutions, presented by Brad Black, Senior Product Manager at Avaya.
10:30 am - 10:45 am: Break
10:45 am – 11:30 am: Solution Demonstrations and Tour by Carolyn Laffan Miller,
Senior Manager, Executive Briefing Program, Avaya
11:30 am – 11:45 am: Break for Working Lunch
11:45 am – 12:30 pm: Demonstrations over Working Lunch:
Verint Desktop Processing Analytics for Remote Agents by Ken Carlo,
Director, Global Alliances, Verint
12:30 pm – 12:40 pm: Giveaways and Surveys
12:40 pm – 1:00 pm: Tour of 1 Penn Work/Life Social Area, Closing Remarks and Networking
Directions Link:
https://www.vno.com/office/property/one-penn-plaza/3311658/landing