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Bots, Bots, Bots: Improving Customer Experience with AI & Omni-Channel
Jul 8, 2020 from 11:00 AM to 12:00 PM (CT)
Voicebots. Chatbots. Virtual agents. No matter what you call them, they are driving the "new norm” for how businesses communicate with customers. AI and Omni-Channel solutions are now faster to implement, easier to use and delivering more value.
Join this IAUG webinar, presented by Cognigy and CCT, to learn how AI and Omni-Channel solutions improve customer service and to hear actionable steps for accelerating a digital transformation strategy.
Learn how to automate customer interactions and integrate CRM applications across all customer interaction channels – web, voice, SMS, and mobile apps – resulting in reduced operating costs and new channels of revenue, while significantly improving the customer experience.
Two attendees who complete the survey at the end of the live webinar will be randomly selected to receive a $100 Amazon gift card.
Duke Bond - CCT Director of Sales, CCT Solutions
Dennis Walsh - Cognigy President, Cognigy
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