Join us for our first Toronto Chapter Meeting of 2021, sponsored by Avaya! Hear the latest updates from IAUG - then enjoy presentations on Avaya Analytics (with a demo), Avaya's AI Strategy, and more! Customers, partners, and nonmembers are welcome to register. We look forward to seeing you online!
Agenda:
9:30 - 9:35: Welcome and Housekeeping
9:35 - 10:35: Avaya Analytics and Demo - Presented by Vineet Sood & David Mulry
- How do supervisors monitor their staff?
- How can the agents working from home see their call center information? ie. queues and agents status?
- What are the tools available to manage remote workers? (Dashboards, Reporting tools for agents and supervisors)
10:35 - 10:45: Break
10:45 - 11:30: Artificial Intelligence - Presented by Tracy Fleming of Avaya's Advance Solution Team
- Avaya Conversational Intelligence
- Transform Your Contact Center with the Perfect AI Combo, Enabling Virtual Agents
- How Avaya Infuses AI into the Contact Center
11:30 - 11:45: Ask Me, Wrap-Up, Draws
Avaya Spaces Information:
Use this link to join us via web. Please note that Google Chrome is the most compatible browser
Space ID: 159-632-937
Dial-In Numbers
US (Toll Free): +1 855-378-8822
CANADA (Toll Free): +1 855-378-8822
US: +1 513-912-0606
CANADA: +1 647-799-6626
CANADA: +1 514-500-7751
