Northern California Chapter Meeting: 7.15.2020

When:  Jul 15, 2020 from 9:00 AM to 11:30 AM (PT)
Associated with  California - Northern

Join us for the next Virtual Northern California Chapter Meeting, sponsored by Empirix & Lumenvox! Hear about the contact center landscape as it relates to the COVID-19 pandemic, speech biometrics for frictionless & secure authentication, discuss your remote work challenges, and get your tech questions answered by peers & experts! Have a chance to win a free IAUG membership & other giveaway prizes. All are welcome to register, we look forward to seeing you online!


9:00 Greetings & Introductions

9:15 Empirix - Kurt Dahlstrand and Cara Broyles

  • Empirix will be presenting on how the contact center landscape has changed with a COVID-19 induced remote workforce, what challenges this presents to service quality, and how companies are overcoming these challenges. Empirix will articulate how it leverages its active Hammer testing and passive Diagnostix monitoring capabilities to provide a holistic and future-proof service assurance solution

10:00 Tech Talk

  • Bring your questions, challenges, projects and discuss in open forum with the chapter

10:30 Lumenvox  – Speech Biometrics for Frictionless and Secure Authentication

11:15 Giveaways & Closing comments

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