Agenda:
Arrival/Registration/Networking
Welcome & IAUG Update
Avaya Update - Brett Butler, Managing Director, Avaya
Tea/Coffee Break
IAUG - All About the User Group - Adriane Davis, IAUG International Board Member
Avaya "Total Experiences" - Brett Butler
Total Experience (TX) challenges organizations to think about the entire customer and employee experience. It requires building strategy, technology capability, and innovation frameworks holistically, as the experience needs to be end-to-end, embracing Customer Experience (CX), Multiexperience (MX), Employee Experience (EX), and User Experience (UX). Instead of planning, implementing, and measuring these different functions in silos, TX requires organizations to bring them all together.
"A sneak peak" - More details to come!
Lunch
Avaya Customer Tells Their Story and Experience During Major Project
"One Workforce" - Douglas McNeilage, Verint
"A sneak peak" - More details to come!
Closing
Networking Reception and Cocktails
More agenda details to be released as they become available
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